Shipping policy
SHIPPING POLICY
Last Updated: May 2026
Thank you for shopping at ZTYLORA. This policy outlines our shipping practices, timelines, and policies for all orders.
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PROCESSING TIME
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.
You will receive an email confirmation with tracking information once your order has shipped.
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SHIPPING TIMES
Standard Shipping (Free on All Orders):
• United States: 7-15 business days
• Canada: 8-16 business days
• United Kingdom: 8-16 business days
• Australia: 10-18 business days
• Rest of World: 10-21 business days
Note: Shipping times are estimates and may vary based on customs processing, carrier delays, and high-volume periods (holidays, sales events).
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SHIPPING COSTS
We currently offer FREE STANDARD SHIPPING on all orders worldwide.
There are no hidden fees, minimum orders, or surprise shipping costs at checkout.
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ORDER TRACKING
Once your order ships, you will receive a tracking number via email within 24-48 hours. You can track your order at any time at:
ztylora.com/pages/track-order
If you don't receive tracking within 5 business days of placing your order, please contact ztyloraofficial@gmail.com
CUSTOMS, DUTIES & TAXES
For international orders outside the United States:
• Some countries may charge import duties or taxes upon delivery
• These fees are determined by your local customs authority
• ZTYLORA is not responsible for these charges
• Refusal to pay customs fees does not qualify for a refund
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DELAYED OR LOST SHIPMENTS
While we work hard to ensure timely delivery, occasional delays may occur due to:
• Customs processing
• Carrier disruptions
• High-volume holidays
• Weather conditions
If your order has not arrived after 30 days from the order date, please email support@ztylora.com. We will investigate and provide a replacement or refund.
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INCORRECT ADDRESS
Please verify your shipping address before completing checkout. Orders shipped to incorrect addresses (provided by customer) and returned to sender will require the customer to pay reshipping costs.
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PACKAGE DAMAGED IN TRANSIT
If your package arrives damaged:
1. Take clear photos of the box and the product
2. Email ztyloraofficial@gmail.com within 7 days of delivery
3. We will arrange a free replacement or full refund
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MULTIPLE ITEM ORDERS
Orders containing multiple items may ship in separate packages from different fulfillment centers. You may receive items at different times. This is normal and does not indicate a problem.
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CONTACT
For shipping inquiries:
Email: ztyloraofficial@gmail.com
Response Time: 24-48 business hours